Privacy Policy

This privacy policy explains how VignetteDrive collects, uses, and protects your personal information when you use our online platform and services. We are committed to protecting your privacy and handling your data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Swiss data protection legislation.

Who We Are

The data controller responsible for processing your personal information is VignetteDrive, located at Flughafenstrasse 18, Basel, 4056, Switzerland.

Information We Collect

We collect information necessary to provide our digital vignette management services and operate our online platform. This includes:

• Information you provide directly: When you register for an account, use our service, or communicate with us, you may provide information such as your name, contact details, information about the vehicle you are renting or using (like license plate number or vehicle type), payment details, and details about your travel plans relevant to acquiring a vignette.

• Information collected automatically: When you access or use our site, we may automatically collect information about your device and how you interact with our service. This includes your IP address, browser type, operating system, referral URLs, access times, and pages viewed. We may also collect information about your usage patterns on our platform.

• Information from third parties: In certain circumstances, we may receive information from third parties necessary to provide our service, such as rental car companies or payment service providers, in compliance with relevant data protection agreements.

How We Use Your Information

We use the information we collect for various purposes related to providing and improving our service, including:

• Providing, operating, and maintaining our online platform and services.

• Processing your transactions and managing your orders for digital vignettes.

• Communicating with you about your account or transactions.

• Responding to your inquiries and providing customer support.

• Improving our site, services, and user experience.

• Detecting, preventing, and addressing technical issues and security incidents.

• Complying with legal obligations and enforcing our terms and conditions.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Performance of a contract: Processing is necessary to provide the digital vignette services you request and fulfill our contractual obligations to you.

• Compliance with a legal obligation: Processing is necessary to comply with applicable laws, regulations, and legal processes.

• Legitimate interests: Processing is necessary for our legitimate interests, such as improving our services, preventing fraud, and ensuring the security of our platform, provided these interests are not overridden by your data protection rights.

• Your consent: Where required by law, we may process certain information based on your explicit consent, which you can withdraw at any time.

Sharing Your Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

• Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data hosting, IT services, and customer support. These parties are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

• Legal Compliance and Protection: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose information to protect our rights, property, or safety, or the rights, property, or safety of others.

• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. When your information is no longer needed for these purposes, we will securely delete or anonymize it.

International Data Transfers

Your information may be stored and processed in Switzerland, within the European Economic Area (EEA), or in countries outside the EEA. When transferring data internationally, we take steps to ensure your data is protected in accordance with this privacy policy and applicable data protection laws, for example, by using standard contractual clauses approved by the European Commission.

Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• The right to access: You have the right to request a copy of the personal information we hold about you.

• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.

• The right to erasure: You have the right to request that we erase your personal information under certain conditions.

• The right to restrict processing: You have the right to request that we restrict the processing of your personal information under certain conditions.

• The right to object to processing: You have the right to object to our processing of your personal information under certain conditions.

• The right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller under certain conditions.

• The right to withdraw consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the address provided below.

You also have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information infringes applicable data protection laws.

Data Security

We implement technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage method is entirely secure, and we cannot guarantee absolute security.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. You can manage your cookie preferences through your browser settings or the controls available on our site.

Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page or through other appropriate communication channels.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, you can contact us at:

VignetteDrive

Flughafenstrasse 18

Basel, 4056

Switzerland